Experience designer, coach, facilitator
Hi, I'm an experience designer with over 16 years experience within the design and digital space.
I work with product teams to help solve customer and design problems. This means understanding the customer problems and finding opportunities to solve them.
find out more
Currently working at
Insurance Australia Group (IAG)
I use Lean UX and Design Thinking principles to help solve problems with the organisations I work with. This includes using methods such as research and design sprints, customer problem definition, concept design, and validation. Most of the time they are modified to fit the specific needs and ways of working of the organisation.
Working within product and design teams, I help organisations understand customer problems and pain points. This provides opportunities to solve them, and work together to create solutions, validate
While working with organisations, I look to embed design thinking principles and build an empathetic and customer-centric view within teams. This way, a shared understanding of the customer helps the team address their needs and define opportunities.
Facilitator & Educator
I run and facilitate workshops to help teach design thinking principles as well as specific methods used during the design process, e.g. customer interviews, synthesis, ideation, experimentation etc...
Organisations I've worked with
Some projects I've worked on
Origination project for small business owners signing up for mobile merchant devices for use on-site and in-store. Including product selection and application (Electronic Business Verification)
Research, persona development and customer journeys for an investment property company, to help understand their customer base and provide products and services from a customer-centric perspective.
Get in touch
Interested in finding our more or would like to know how I can help your organisation?
Send me an email, and let's chat.