Product delivery & innovation consultant, coach, facilitator
I'm a product delivery consultant with over 18 years experience delivering and designing digital products for corporations, government organisations through to start ups.
I work closely with organisations to build their digital product delivery and innovation capability within their delivery teams using lean UX and product development based on start up methodologies.
Most organisations are at different levels of experience and maturity of product development. By spending time with organisations to understand existing capabilities and defining opportunities, a tailored approach is created and implemented which can help the organisation at their current level of maturity and help advance to the next.
I work with product owners, designers and delivery teams to build capability with all key product team members and stakeholders. This is achieved by setting up and implementing lean product development processes and activities, through to one-on-one coaching and consulting with individuals as well as with groups.
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Currently CONSULTING at
Westpac Banking Corporation
I use Lean UX and Design Thinking principles to help solve problems with the organisations I work with. This includes using methods such as research and design sprints, customer problem definition, concept design, and validation. Most of the time they are modified to fit the specific needs and ways of working of the organisation.
Working within product and design teams, I help organisations understand customer problems and pain points. This provides opportunities to solve them, and work together to create solutions, validate
While working with organisations, I look to embed design thinking principles and build an empathetic and customer-centric view within teams. This way, a shared understanding of the customer helps the team address their needs and define opportunities.
Facilitator & Educator
I run and facilitate workshops to help teach design thinking principles as well as specific methods used during the design process, e.g. customer interviews, synthesis, ideation, experimentation etc...
Organisations I've worked with
Some projects I've worked on
CBA Tablet app design - design of payment process, including paying a bill, to another person and transferring between accounts
Origination project for small business owners signing up for mobile merchant devices for use on-site and in-store. Including product selection and application (Electronic Business Verification)
Designing a new way to help customers complete application forms online, while creating the first end to end home loan application in Australia
Validating a business opportunity quickly by setting up camp within a branch to rapidly build concepts and test with customers continuously.
Coaching design & technology faculty teachers to help them integrate design thinking practices within their high school curriculum.
Research, persona development and customer journeys for an investment property company, to help understand their customer base and provide products and services from a customer-centric perspective.
A social commerce app which allows small business owners the ability to sell products and services to their local area.